Factors that determine whether your windshield should be replaced or repaired

Repair or Replace?

In general, most chips and cracks can be repaired, but it always depends upon four factors: the size, type, depth, and location of the damage. Results will vary based on age, amount of contamination, location & the severity of the damage.

Size and Depth

Pretty much any shop should be able to repair chips of about one-inch diameter and cracks about three inches long. Traditionally, any crack larger than a dollar bill could not be repaired, so size was a very important factor in making the determination.


There are many different types of cracks, some can be repaired easier than others. For example, Star Break (short radial cracks coming off of the impact point), Bulls-Eye (circular damaged caused by circular object) or Partial Bulls-Eye (aka Half Moon, also caused by circular object, damage is not completely circular), Crack Chip (single crack size of a quarter), Ding (same as Crack Chip), or Pit (small piece of glass missing) can be easily repaired.

In general, chips and cracks that can be covered with a quarter can usually be repaired because glass shops center equipment over the break.”

Read about more factors here.

Obviously, you don’t want to replace your windshield unless absolutely necessary. Repair is less costly and a much quicker job to perform than replacement. If the chip or crack is minor you should still have it repaired by a professional. Don’t be fooled by these so called do-it-yourself kits as they differ greatly from the equipment used by professionals.

Whether you need a windshield repair or replacement, IAS Auto Glass has you covered. Call us at 952-797-4374 to schedule an appointment for honest and affordable auto glass repair service.

‘Divine Intervention’ saves woman from serious injury when branch pierces windshield

“Debby Clish credits divine intervention for saving her life after a large tree branch crashed through her windshield and totaled her car Wednesday afternoon.

The East Bridgewater resident was driving on Pearl Street in Brockton, Massachusetts, as storms rolled through the area around 4 o’clock.

She said she didn’t see the limb fall, but knew to move out of the way.

“All of a sudden, God’s voice spoke to me. He said, ‘Debby! Duck!’” Clish recalled.

She escaped without any injuries, noting that her insurance company called her “The Miracle Lady.””

Check out the story here.

Call it a sixth sense, gut-feeling, or ESP but if what this woman says is indeed true then miracle is the appropriate word to define her ordeal. Looking at the photos, given the size of the branch it’s incredible that she walked away with only a minor cut. Her primary concern after the accident? Being allowed to smoke in the ambulance!

At IAS Auto Glass we’ve seen our fair share of damaged windshields. Understandly, most drivers are still very shaken even days after their accident when they comes to us for a replacement. Because of this, we strive to do everything possible to make your windshield replacement or repair as smooth as possible. Call us at 952-797-4374 to schedule an appointment or visit our auto glass service page for more information.

Several recalls issued for RVs over window glass detachments

“The National Highway Traffic Safety Administration (NHTSA) recently issued three visibility recalls on Highland Ridge RV, Keystone RV Company (Keystone), and Thor Motor Coach (TMC). Each recall states the affected vehicle models have bonding issues.

Highland Ridge RV

The recall, according to NHTSA, states if the window glass detaches while the trailer is moving it could become a projectile, which would increase the risk of an accident.


Keystone is recalling hundreds of its 2020 Alpine, Avalanche, Fuzion, Laredo, Montana, Raptor, Crossroads Redwood, and Dutchmen Voltage trailers. According to the company, the adhesive bond between the glass and the metal frame of the frameless windows may fail which can allow the glass to detach while moving.


TMC recently announced it is recalling certain 2020-2021 ACE, 2021 Four Winds and 2020 Gemini, Axis, Compass, Delano, Windsport, Hurricane, Outlaw, and Vegas motorhomes. According to NHTSA and the company, the adhesive bond between the glass and the metal hinge frame of the frameless windows may fail which would then allow the glass to detach and fall out.”

Full details on this story can be read here.

There doesn’t appear to be any incidents recorded regarding the above defects, rather this seems like a proactive approach on the part of the NHTSA. It’s quite unusual to see 3 manufacturers suffer the same issue with their vehicles, but at least they all are taking the problem seriously. If you’re an owner of one of the affected models, expect to be contacted by the manufacturer if you haven’t already.

The team at IAS Auto Glass offers exceptional service when it comes to RV Glass replacement. If you have a crack running through your RV’s windshield call us at 952-797-4374 to schedule an appointment. You may also visit our auto glass repair page to learn more about our services.

What’s the difference between OEM and aftermarket windshields

“When your windshield cracks and you need a replacement, there are two types of windshield glass available to you—OEM and aftermarket glass. Which of these options is best for you?

OEM Auto Glass

OEM stands for Original Equipment Manufacturer. OEM auto glass is fabricated by the same manufacturer that provided the original glass the automaker placed in your vehicle. In essence, you should be getting an almost identical windshield to the factory auto glass your vehicle came with when it rolled off the assembly line. OEM glass also has special automaker branding on it.

Aftermarket Auto Glass

Aftermarket auto parts are made by a company other than the original equipment manufacturer. Or by the same OEM company on a different production line. Some of these parts are similar quality to OEM parts. Others are not. If you’re paying for your glass replacement out-of-pocket, aftermarket auto glass could be the cheaper option.”

Read more about the differences here.

While aftermarket windshields are typically less expensive than their OEM counterparts, their is no guarantee that the quality is equal. In fact aftermarket windshields may cut some corners during production that could potentially lower their lifespan. In most cases the average consumer may save 40% to 60% if purchasing an aftermarket windshield. However, there’s something to be said for making the investment with OEM windshields that have gone through rigorous testing and therefore likely have a much better warranty.

At IAS Auto Glass, we use the highest grade of OEM materials for replacing windshields. Our goal is to meet or exceed industry glass standards when performing auto glass service. Call us at 952-797-4374 to learn more or visit our FAQ page for further information.

Class action lawsuit against Hyundai for windshield defects

“Lorenzo Ford and Tina Forehand (collectively the plaintiffs) recently filed a class action complaint against Hyundai Motor America (HMA) and Hyundai Motor Company (HMC), (collectively Hyundai or defendants) in Central California. The plaintiffs allege Hyundai manufactured, marketed, distributed, and sold its 2020 Palisade without disclosing to purchasers and lessees of its issue with windshields cracking, chipping, and otherwise spontaneously breaking. The plaintiffs are seeking a trial by jury along with financial compensation.

According to the class action complaint, the windshield issues cause dangers to safety and Hyundai refuses to admit the glass is defective. The automaker also allegedly refuses to offer a proper fix for the cracked windshields other than forcing Palisade owners to pay for replacement windshields that are also defective, according to the class action complaint.”

Read more about this class action lawsuit here.

According to the complaint, Hyundai is being sued for breach of warranty and violations of various consumer acts. Some of the incidents reported state that when a pebble hit the windshield cracks would form and spread. The suit claims that Hyundai was aware of this issue but has done nothing to remedy the problem and provide compensation. Currently, Hyundai has not responded or commented on the matter.

The professionals at IAS Auto Glass provide auto glass repair and replacement service through the twin cities metro area. If your windshield is chipped or cracked, call us at 952-797-4374 to schedule an appointment. We even offer mobile service at no extra cost to Minneapolis and St. Paul residents.

Turnip thrown from overpass suspected of damaging semi-truck’s windshield

“Illinois police are investigating a report of an item believed to be a large turnip that was thrown at a semi truck from an overpass on Monday.

The incident occurred around 12:15 a.m. on May 18 near Lyndon, Illinois.

Truck driver Scott Coyle was eastbound on I-88 when someone threw an object off of the Yorktown Road overpass at his vehicle.

“Thankfully as a truck driver I tend to be more aware of my surroundings than the typical commuter so as I approached I noticed a figure in the darkness and my initial reaction was thinking about those who’ve had their lives ended or altered by people throwing rocks off overpasses but I resigned myself to believing it was just a sign only for that to change a split second later,” Coyle wrote in a social media post warning other truck drivers to use caution in the area.”

Check out the full story here.

There’s definitely truth to truck drivers needing more awareness when driving. After all, they aren’t able to stop quickly nor can they make tight corners easily. With all of the incidents you read about involving rocks thrown from overpasses, we understand why truckers fear the worst. Thankfully, the only damage sustained was to the truck’s windshield.

At IAS Auto Glass, we repair and install auto glass for commercial vehicles in additional to sedans and coupes. In fact, we even offer discounts in same cases for fleet and commercial vehicles. For more information, call us at 952-797-4374 or visit our auto glass service page to learn more.

Less driving has resulted in a 50% decrease in auto glass claims

“COVID-19 seems to become more taxing as time continues and more is learned about the virus. Solera recently held a webinar COVID-19 What’s Now and What’s Next, where a panel of the company’s experts addressed how the virus is impacting the industry on a global level.

“It’s an unprecedented situation where we have been forced to think outside of the box to look for better solutions; in the U.S. and we’ve seen most of the shops still open,” said Ramon Suarez, Solera regional managing director, as he began explaining what the company has been noticing. “The country’s auto glass claims volumes are down by 50% and auto glass replacement services are down 30%.””

Read the full story here.

Due to the lockdown restrictions across most of the U.S., many people aren’t driving as often as they normally would. This is especially true for those who drove for their work commutes. Less driving means less accidents which trickles down to fewer insurance claims for auto glass. Because of this sudden drop in claims, auto glass shops have had to adjust their business operations accordingly.

As an essential business, we at IAS Auto Glass are doing everything possible to provide service to those in need. Even if you aren’t driving, your auto glass may still become damaged from vandalism, break-ins, or an “act of god”. Please call us at 952-797-4374 or visit our auto glass service page for more information.

Eagan truck driver gets quite a scare when turkey smashes through windshield

“A truck driver and turkey got acquainted instantly on Wednesday in Eagan.

The Eagan Police Department posted on Facebook that a turkey flew through a truck driver’s windshield on Interstate 35E.

Both the driver and turkey were reported to be OK.

Police say after the turkey was removed, the bird walked into a wooden area “like nothing happened.””

Read the article and see additional photos here.

Judging by the size of the turkey and the completely shattered windshield, it must have been a frightening ordreal for both the driver and the bird. How neither was injured is pretty miraculous. While collisions with animals on the road is not uncommon, it typically involves deer or other large animals. However, other commenters on this story have also mentioned such incidents with turkeys in the Eagan area.

If your windshield was damaged because of an act of nature or otherwise, contact the pro’s at IAS Auto Glass for your complete auto glass repair needs. We even offer mobile service to residents in the twin cities area at no extra cost. Call us at 952-797-4374 or visit our auto glass page for more information.

Tips to keep your car clean and free of COVID-19

“With the rise of COVID-19 cases around the country, many are disinfecting everything they come in contact with. Along with household items and devices, don’t forget about your car and the unknown germs you could be bringing in and out. Properly sanitizing the most frequently touched parts of your car is important. However, your interior is made up of a number of materials which should be treated differently.

Step #1: Select The Right Products

  • For all interiors: Across the board, always try to avoid any and all solvents including acetone, alcohols, and kerosene. They can be very harsh and aren’t a good fit for your car’s delicate interior materials.

Step #2: Vacuum Thoroughly

Spend time getting into the difficult, narrow, and cramped areas of your vehicle. Look for areas that often accumulate the most dirt, debris, and dust. Getting rid of that stuff first will make cleaning and disinfecting the surfaces of your car much more effective. Another helpful tip: if your vacuum has multiple attachments, use them to really gain access to those deep crevices”

Read more tips by going here.

One of the important things to remember during this stressful time is really be aware of everything you touch. Keep hand sanitizer and lysol wipes with you during necessary car trips. Really think about the things you touch in your car’s interior. The steering wheel, radio, seat adjustments – these are things we do almost like 2nd nature. Try to get in the habit of wiping your hands before entering your car, as well as wiping down these components.

The team at IAS Auto Glass understands how difficult these upcoming weeks will be. We are still offering are our mobile auto glass service at no extra costs to residents in the twin cities area. Call us at 952-797-4374 or visit our auto glass service page for more information.

Don’t be bulled into unnecessary auto glass repairs

“Recent insurance industry data places Florida as second in the nation for auto glass claims, according to the National Insurance Crime Bureau (NICB).

“Auto glass claims have increased 52 percent over the last five years in Florida, and that suggests that there may be a corresponding rise in fraudulent activity,” said Alan Haskins, NICB’s vice president of government affairs.

Fraudsters continue to target Florida, as they look to take advantage of policyholders by convincing them they need a windshield repair or replacement – when they might not. Some glass repair companies bill for services and never actually replace the windshield, or often replace windshields that do not have damage.”

Read more on this story here.

It should be stated that this rise in fradulent auto glass claims by some shady repair companies is not indicative of the industry as a whole. However, some are using the Assignment of Benefits form as a way to take the rights of policyholder and inflate or misreperesent the cost of a repair. These businesses should be prosecuted to the fullest extent of the law as other legitimate auto glass repair companies try to maintain a balance between their customers and the insurers.

At IAS Auto Glass we always have our customers best interest in mind. If a windshield can be repaired resulting in a lower cost than replacement, that’s what we’ll do. If your auto glass is not covered by your insurer, please contact us at 952-797-4374 and ask about our competitive cash prices. Additionally, you may visit FAQ page to read more common questions and answers.