“A Fort Smith man has a chip on his shoulder – and two on his windshield – after police responded when he refused to pay a $75 fee for a repair job at a Deco Windshield Repair kiosk in Yellowknife on July 25.

Ken Hudson, president of the Fort Smith Metis Council, paid up as soon as police arrived but insists he was swindled.

Hudson went into the Canadian Tire. When he returned, he was dismayed to find the technician had failed to fix the windshield, he said.

“I came back and he was still working on it,” said Hudson. “The one chip looked exactly the same from when he started. The second one didn’t look much better.””

Read more on this story here.

There’s always at least two sides to every story. Is the customer being unruly and unfair or did the technician actually perform a poor job? It’s true that the main objective of fixing chips in windshields is to repair the integrity of the glass. However, although there might be an imperfection or noticeable spot, an improvement should be visible. In this case, the customer took a photo of the repair job afterward and claimed it looked exactly as it did before.

At IAS Auto Glass, customer satisifaction is our priority. We always strive to meet our customer’s expectations as well as clearly define what the main purpose of repair is. If your windshield needs repair or replacement please call us at 952-797-4374 or visit our auto glass page for more information.