Police called on man who refused to pay for shoddy windshield repair job

“A Fort Smith man has a chip on his shoulder – and two on his windshield – after police responded when he refused to pay a $75 fee for a repair job at a Deco Windshield Repair kiosk in Yellowknife on July 25.

Ken Hudson, president of the Fort Smith Metis Council, paid up as soon as police arrived but insists he was swindled.

Hudson went into the Canadian Tire. When he returned, he was dismayed to find the technician had failed to fix the windshield, he said.

“I came back and he was still working on it,” said Hudson. “The one chip looked exactly the same from when he started. The second one didn’t look much better.””

Read more on this story here.

There’s always at least two sides to every story. Is the customer being unruly and unfair or did the technician actually perform a poor job? It’s true that the main objective of fixing chips in windshields is to repair the integrity of the glass. However, although there might be an imperfection or noticeable spot, an improvement should be visible. In this case, the customer took a photo of the repair job afterward and claimed it looked exactly as it did before.

At IAS Auto Glass, customer satisifaction is our priority. We always strive to meet our customer’s expectations as well as clearly define what the main purpose of repair is. If your windshield needs repair or replacement please call us at 952-797-4374 or visit our auto glass page for more information.

4 year court battle between Nationwide and a VT. auto glass shop ends

“The four-year legal battle between a Vermont auto repair shop and Nationwide Mutual Insurance Company (Nationwide) has come to an end. The Supreme Court ruled in favor of Parker’s Classic Auto Works, Ltd. (PCAW).

A Superior Court judge previously ruled to throw out the jury’s verdict that was in favor of PCAW. Now however, the auto body shop will gain $41,737.89 from Nationwide due to the Supreme Court’s ruling in late June. The Vermont Supreme Court, provided a 14-page unanimous decision that was authored by Justice Karen Carroll, which ruled in favor of PCAW.

According to court documents, PCAW claimed Nationwide “failed to pay enough to cover needed repairs to vehicles that had been in collisions.” The allegations were also referred to as “short-pay” throughout PCAW’s complaint.”

Read more on this story here.

In the news lately it’s been Geico that has been cracking on auto glass companies who submit fradulent claims. This time around it’s the insurance agency was found in breach of contract for not providing adequate reimbursement. In both cases, the costs usually tricker down to the consumer in regards to higher insurance premiums or out of pocket costs for services.

At IAS Auto Glass, our goal is to provide a smooth and easy process for repairing or replacing your auto glass. If you have any questions about pricing or procedure, call us at 952-797-4374 or visit our auto glass page for more information.